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self-service customer support tools
Tools that help shoppers buy, and then enjoy, their purchase.
Help Customers choose the right product or service.
Now shoppers can find what they need, narrow down their options, and be decisive—faster. After asking a few usage-based, non-technical, questions, our robust algorithms generate the best product choice for them.
Teach your customers how to use and enjoy their purchases.
Consumers don’t want to spend a lot of time searching the web for unbiased support. They want to understand how to use their purchases now. Consumers use our self-help apps to easily access a wealth of information related to their product. From visually stunning step-by-step instructions to narrated hands-on videos.
Rich, 1st party data that is generated real time during both the purchase decision and the user’s experience.
Marketers, Advertisers, Product Managers, Agencies all need to truly know what caused shoppers to buy their product. Or not. Product Engineers and Customer Support agents like to see what issues their users are having with their devices. Simply Data provides those answers, on a large and global scale.