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Self-Service Customer Support Tools

Tools that help shoppers buy, and then enjoy, their purchase.

simply SELECT

Help Customers choose the right product or service.

Now shoppers can find what they need, narrow down their options, and be decisive—faster. After asking a few usage-based, non-technical, questions, our robust algorithms generate the best product choice for them. A true Product Finder.

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simply LEARN

Teach your customers how to use and enjoy their purchases.

Consumers don’t want to spend a lot of time searching the web for unbiased support. They want to understand how to use their purchases now. Consumers use our Product Guides to easily access a wealth of information related to their product. From visually stunning step-by-step instructions to narrated hands-on videos.

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simply DATA

Rich, 1st party data that is generated real time during both the purchase decision and the user’s experience.

Marketers, Advertisers, Product Managers, Agencies all need to truly know what caused shoppers to buy their product. Or not. Product Engineers and Customer Support agents like to see what issues their users are having with their devices. Simply Data provides those answers, on a large and global scale.

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Why use our software?

Increase Conversion Rate

Increasing your conversion rate is crucial. Having a high conversion rate is essential for managing inventory and maintaining high sales volume.

Decrease Return Rates

Often consumers return products because they aren't able to try them before they buy them. So, when it arrives, and isn't what was expected, it has to go back.

Proven

Our guides are on nearly 200 million devices. We have had over 1 billion shopper interactions with our apps. Our security systems have passed muster with the most demanding clients.

Reduce Customer Support Costs

Call centers are expensive to operate. Why spend a lot of money managing customer support centers when you can have consumers help themselves.